The Aig-Imoukhuede Foundation, a non-profit organisation committed to transforming public service delivery in Africa, has signed a Memorandum of Understanding (MOU) with Service Compact with All Nigerians (SERVICOM), a Federal Government Initiative established to promote effective and efficient service delivery in Ministries, Departments and Agencies (MDAs). This strategic partnership is aimed at strengthening the capacity of SERVICOM to deliver on its mandate.
This partnership marks a significant milestone in the Foundation’s commitment to transforming public service delivery in Nigeria. By joining forces with SERVICOM, the Foundation aims to strengthen the agency’s capacity to deliver efficient and effective services to the Nigerian people.
“We are delighted to partner with SERVICOM in this critical endeavour,” said Ofovwe Aig-Imoukhuede, Executive Vice Chair at the Aig-Imoukhuede Foundation. “Our organisations share a commitment to improving the lives of Nigerians through efficient and effective public service and so it makes perfect sense for us to collaborate. Together, we will work tirelessly to equip SERVICOM with the tools and capacity to deliver on its mandate.”
The partnership will focus on several key areas. The Foundation will provide capacity-building support to SERVICOM staff empowering them to effectively monitor and evaluate service delivery reform initiatives across the Nigerian Civil Service. Additionally, it will assist with developing and refining Standard Operating Procedures (SOPs) for Ministries, Departments, and Agencies (MDAs), ensuring adherence to best practices and improved service delivery.
To further enhance service quality, the Foundation will also support SERVICOM in adopting ISO 9001 quality management systems across MDAs. This support will include providing technical expertise and guidance to ensure successful certification and implementation.
Finally, the Foundation will support SERVICOM to conduct comprehensive needs assessments of MDAs to identify service delivery gaps and develop tailored solutions. By working closely with SERVICOM, the Foundation aims to create a more responsive and citizen-centric public service.
The signing of the MOU signifies the beginning of a strong partnership between the Aig-Imoukhuede Foundation and SERVICOM. Both organisations are dedicated to collaborating in the pursuit of a more efficient, effective, and accountable public service in Nigeria.
